Synergie takes a client-first, 360-degree approach
to helping veterinary practices meet their strategic goals. Our customized strategies focus on organic growth as we leverage our team of experts to help guide your decisions and set up your practice for long-term success.
Synergie takes a client-first, 360-degree approach
to helping veterinary practices meet their strategic goals. Our customized strategies focus on organic growth as we leverage our team of experts to help guide your decisions and set up your practice for long-term success.
Our Mission
Pairing with veterinary practices to develop exceptional leadership resulting in thriving cultures.
Our Vision
A premier consulting group positively impacting the veterinary industry one practice at a time.
Our Values
Passionate
We are dedicated to the growth and development of our team and our practices.
Integrity
We will uphold our and practice relationships through trust, respect, and honesty.
Accountable
We are timely and respectful to our team and our practices.
Relatable
We will recommend optimal strategies with compassion, empath, and collaboration to achieve our team and practice goals.
Our Values
Passionate
We are dedicated to the growth and development of our team and our practices.
Integrity
We will uphold our and practice relationships through trust, respect, and honesty.
Accountable
We are timely and respectful to our team and our practices.
Relatable
We will recommend optimal strategies with compassion, empath, and collaboration to achieve our team and practice goals.
Our Team
We are veterinary professionals with a passion for coaching and championing veterinary practices across the country. Every team member embraces our culture of excellence and brings valuable insight to each practice strategy.
Our Team
We are veterinary professionals with a passion for coaching and championing veterinary practices across the country. Every team member embraces our culture of excellence and brings valuable insight to each practice strategy.
Heather Prendergast
Heather is a Registered Veterinary Technician (RVT) and a Certified Veterinary Practice Manager (CVPM) and has been in the veterinary industry for over 30 years, with 20 years in small animal practice. She has taught for several years for both veterinary technology and assistance programs and has authored the book “Practice Management for the Veterinary Team”, 4th edition released in the summer of 2024 (previously called Front Office Management for the Veterinary Team). Heather has also authored the book “Review Questions and Answers for Veterinary Technicians” a prep book to help veterinary technology graduates prepare for their VTNE, now in its 6th edition.
Heather is well known and lectures nationally and internationally and has authored many articles with the goal of developing leadership and culture in practices while employing appropriate team leveraging to increase efficiency and workflow optimization in the veterinary practice. She would love to meet you at one of the upcoming events. Click the link to see her event schedule.
Brie Sleasman
Brie brought her extensive experience in the veterinary field to the Synergie team, where she quickly became a valued member. Her passion for customer service has always been a driving force, leading her to thrive in the front-end operations of veterinary practices. Over the years, this dedication propelled her into leadership roles at larger organizations, where she led the practice support team with remarkable expertise.
Brie has honed her skills in many areas, including PIMS navigation, system conversions, data extraction, and inventory analysis. Her ability to engineer and implement effective communication structures and exceptional project management capabilities have made her a standout contributor. With her deep understanding of practice operations and a genuine commitment to excellence, Brie plays a pivotal role in delivering innovative solutions and fostering meaningful connections within the industry.
Kimberly White
Kimberly brings years of veterinary experience to Synergie, filling roles of kennel assistant, veterinary assistant, and a customer service receptionist. Through determination and dedication, she progressed through these roles, eventually finding her niche as Practice Manager. As she continued to grow in this role, she founded a deep-seated passion for coaching and helping others achieve their maximal skill regardless of the role they served in. Today, Kimberly has coached over 300 practices and Practice Managers across the United States with her primary focus on culture, leadership, and team development that helps the practice achieve its strategic goals.
Courtney Hamilton
Courtney Hamilton is an LVT with over 15 years of industry experience both in practice and dedicated recruiting – Courtney knows what makes a great hire. She has a passion for animal welfare and a deep understanding of the veterinary field. She specializes in connecting top-tier veterinary professionals with innovative practices. With over 3 years of experience in talent acquisition, she has successfully partnered with General, Specialty, and Emergency practices to identify and recruit exceptional veterinarians, technicians, practice managers, and support staff. She is dedicated to fostering diverse and inclusive teams that enhance patient care and promote a collaborative work environment. Her approach combines industry knowledge with a personalized recruitment strategy, ensuring a perfect fit for candidates and employers.
Kim Lance
Kim Lance brings a wealth of experience and expertise to Synergie. Her career has focused on leadership, education, business analytics, and safety/compliance. With career-spanning roles as a veterinary technician, hospital administrator, and multi-site operations lead, Kim has cultivated a deep understanding of the intricacies of veterinary practice. Her passion is helping practices discover practical solutions for their challenges. She breaks down complex information into actionable insights, empowering practices to achieve their goals.
An accomplished professional, Kim is a registered veterinary technician and certified veterinary practice manager. She holds a bachelor’s degree in veterinary technology and hospital management from St. Petersburg College in Florida. She is pursuing a master’s in veterinary biomedical science, focusing on data analytics and regulatory affairs at Kansas State University. Kim is also recognized as an Elite Fear Free Certified professional and is an active member of VSPN, VHMA, and NAVTA.
Our Philosophy
A successful veterinary practice starts with good leadership and culture. By continuing to foster those you will create emotional investment, and your team will help lift the practice to its highest potential.
Your People
The team in your hospital is the most important asset and they need to be treated as such. Synergie takes a team approach to grow the practice organically and will focus on the following areas to develop and care for this important asset:
- Leadership Training and Development: Provide targeted coaching for business owners, practice managers, and emerging leaders to enhance leadership skills and team effectiveness.
- Assess and Improve Practice Culture: Conduct culture evaluations, recommend improvements, and establish KPIs to measure progress and maintain a thriving workplace environment.
- Align Roles with Strengths: Evaluate team dynamics to ensure the right individuals are in the right roles, maximizing productivity and satisfaction.
- Cultivate Team Excellence: Develop strategies to elevate team performance across all areas, from client care to veterinary medical services.
- Implement Tailored HR Solutions: Design HR strategies that promote growth, including clear employee manuals, role-specific job descriptions, actionable feedback mechanisms, and career progression plans.
- Recruit Top Talent: Create effective recruitment strategies to attract veterinarians, credentialed veterinary technicians, veterinary assistants, and receptionists who align with practice goals.
- Build an Exceptional Onboarding Experience: Develop a seamless onboarding process for new team members and implement measures to promote long-term retention and engagement.
- Foster One-Team Alignment: Design communication strategies, facilitate effective team meetings, and advance leadership development to unify the team under shared goals.
- Coach Challenging Conversations: Equip leaders with the skills to address difficult or sensitive conversations effectively and confidently.
- Enhance Efficiency and Workflow: Evaluate current methods and technologies, introducing solutions that empower the team to work smarter, not harder, while maintaining high-quality outcomes.
Your People
The team in your hospital is the most important asset and they need to be treated as such. Synergie takes a team approach to grow the practice organically and will focus on the following areas to develop and care for this important asset:
- Leadership Training and Development: Provide targeted coaching for business owners, practice managers, and emerging leaders to enhance leadership skills and team effectiveness.
- Assess and Improve Practice Culture: Conduct culture evaluations, recommend improvements, and establish KPIs to measure progress and maintain a thriving workplace environment.
- Align Roles with Strengths: Evaluate team dynamics to ensure the right individuals are in the right roles, maximizing productivity and satisfaction.
- Cultivate Team Excellence: Develop strategies to elevate team performance across all areas, from client care to veterinary medical services.
- Implement Tailored HR Solutions: Design HR strategies that promote growth, including clear employee manuals, role-specific job descriptions, actionable feedback mechanisms, and career progression plans.
- Recruit Top Talent: Create effective recruitment strategies to attract veterinarians, credentialed veterinary technicians, veterinary assistants, and receptionists who align with practice goals.
- Build an Exceptional Onboarding Experience: Develop a seamless onboarding process for new team members and implement measures to promote long-term retention and engagement.
- Foster One-Team Alignment: Design communication strategies, facilitate effective team meetings, and advance leadership development to unify the team under shared goals.
- Coach Challenging Conversations: Equip leaders with the skills to address difficult or sensitive conversations effectively and confidently.
- Enhance Efficiency and Workflow: Evaluate current methods and technologies, introducing solutions that empower the team to work smarter, not harder, while maintaining high-quality outcomes.
Your Clients
Your clients are the heart of your business. While we are here to care for the pets, we must love to work with pet parents too! Your practice must be easy for clients to do business with–therefore, Synergie will evaluate and build a robust plan to ensure your clients are raving fans!
Your Clients
Your clients are the heart of your business. While we are here to care for the pets, we must love to work with pet parents too! Your practice must be easy for clients to do business with–therefore, Synergie will evaluate and build a robust plan to ensure your clients are raving fans!
- Design Customized Client Experience Programs: Develop tailored programs that elevate the client experience and align with the unique needs of your practice.
- Optimize Client Communication Platforms: Evaluate, implement, and measure client communication tools, create and train standard operating protocols (SOPs), and deliver team training that fosters a service experience clients rave about.
- Strategize Online Review Management: Develop and implement a comprehensive strategy to effectively manage online reviews and build a positive digital reputation for your practice.
- Enhance Client Retention: Create and execute client retention strategies supported by systems that monitor progress and measure success.
- Leverage Technology for Efficiency and Client Satisfaction: Recommend and integrate technologies that improve team workflow, enhance operational efficiency, and consistently exceed client expectations.
Your Clients
Your clients are the heart of your business. While we are here to care for the pets, we must love to work with pet parents too! Your practice must be easy for clients to do business with–therefore, Synergie will evaluate and build a robust plan to ensure your clients are raving fans!
- Design Customized Client Experience Programs: Develop tailored programs that elevate the client experience and align with the unique needs of your practice.
- Optimize Client Communication Platforms: Evaluate, implement, and measure client communication tools, create and train standard operating protocols (SOPs), and deliver team training that fosters a service experience clients rave about.
- Strategize Online Review Management: Develop and implement a comprehensive strategy to effectively manage online reviews and build a positive digital reputation for your practice.
- Enhance Client Retention: Create and execute client retention strategies supported by systems that monitor progress and measure success.
- Leverage Technology for Efficiency and Client Satisfaction: Recommend and integrate technologies that improve team workflow, enhance operational efficiency, and consistently exceed client expectations.
Your Patients
We all know helping our pet patients is what brought us to this profession. For many, it was a childhood dream to be able to be a patient advocate and speak for those that cannot. Synergie will partner with you to ensure:
Your Patients
We all know helping our pet patients is what brought us to this profession. For many, it was a childhood dream to be able to be a patient advocate and speak for those that cannot. Synergie will partner with you to ensure:
- Design and Implement Medical SOPs: Develop and maintain comprehensive medical standard operating procedures (SOPs) that empower the team to deliver consistent, high-quality care, ensuring an exceptional experience for clients and patients.
- Maximize Veterinary Technician Utilization: Leverage the skills and expertise of veterinary technicians through effective collaboration and trust-building with the doctor team, optimizing efficiency and patient care.
- Enhance Communication Skills for Veterinarians: Master communication techniques tailored to veterinary professionals to deliver clear, compassionate, and high-quality recommendations, ensuring clients make informed decisions and patients receive the necessary care.
- Foster Continuous Team Training and Culture Building: Create and implement ongoing training programs that promote team alignment, build trust, and cultivate a strong, cohesive workplace culture.
Your Patients
We all know helping our pet patients is what brought us to this profession. For many, it was a childhood dream to be able to be a patient advocate and speak for those that cannot. Synergie will partner with you to ensure:
- Design and Implement Medical SOPs: Develop and maintain comprehensive medical standard operating procedures (SOPs) that empower the team to deliver consistent, high-quality care, ensuring an exceptional experience for clients and patients.
- Maximize Veterinary Technician Utilization: Leverage the skills and expertise of veterinary technicians through effective collaboration and trust-building with the doctor team, optimizing efficiency and patient care.
- Enhance Communication Skills for Veterinarians: Master communication techniques tailored to veterinary professionals to deliver clear, compassionate, and high-quality recommendations, ensuring clients make informed decisions and patients receive the necessary care.
- Foster Continuous Team Training and Culture Building: Create and implement ongoing training programs that promote team alignment, build trust, and cultivate a strong, cohesive workplace culture.
Your Business
The success of your business is organically built by your team; but the team can’t build without planning, structure, and goal setting. Synergie will evaluate the following elements to ensure strategic goals are not only achieved but exceeded.
Your Business
The success of your business is organically built by your team; but the team can’t build without planning, structure, and goal setting. Synergie will evaluate the following elements to ensure strategic goals are not only achieved but exceeded.
- Evaluate Organizational Culture: Understand the importance of a strong workplace culture in achieving business goals and learn techniques to assess and improve it.
- Develop Strategic Plans: Create actionable short- and long-term goals aligned with your practice’s vision and objectives.
- Master Inventory Management: Learn effective inventory strategies and provide training to improve stock accuracy and efficiency.
- Optimize Service Pricing: Set service fees based on financial data unique to your practice for sustainable profitability.
- Streamline Reference Lab Pricing: Implement accurate pricing and reconciliation processes to improve revenue tracking.
- Maximize Revenue Centers: Analyze and enhance the profitability of revenue-generating areas within your practice.
- Optimize Practice Management Software (PIMS): Leverage software tools to streamline operations and facilitate seamless system conversions.
- Control Expenses: Develop strategies for efficient expense management to improve financial health.
- Manage Controlled Substances: Implement training, auditing, and remediation processes to ensure compliance and accountability.
- Ensure Safety Compliance: Create and manage OSHA-compliant safety protocols and deliver effective training.
- Align Financial Systems: Refine the chart of accounts, measure against benchmarks, and produce accurate profit and loss statements.
- Maintain Equipment and Facilities: Develop maintenance protocols for equipment and buildings to ensure operational continuity.
- Evaluate Marketing Strategies: Assess and enhance branding elements, including your logo, website, social media presence, and graphic design.
- Plan Exit Strategies: Explore and prepare for long-term exit strategy planning tailored to your goals.
- Enhance Online Pharmacies: Evaluate, optimize, and measure the performance of online pharmacy operations.
- Assess Capital Equipment: Evaluate, maintain, and plan for the replacement of essential capital equipment.
- Create New Revenue Streams: Identify and develop revenue opportunities aligned with strategic goals.
Your Business
The success of your business is organically built by your team; but the team can’t build without planning, structure, and goal setting. Synergie will evaluate the following elements to ensure strategic goals are not only achieved but exceeded.
- Evaluate Organizational Culture: Understand the importance of a strong workplace culture in achieving business goals and learn techniques to assess and improve it.
- Develop Strategic Plans: Create actionable short- and long-term goals aligned with your practice’s vision and objectives.
- Master Inventory Management: Learn effective inventory strategies and provide training to improve stock accuracy and efficiency.
- Optimize Service Pricing: Set service fees based on financial data unique to your practice for sustainable profitability.
- Streamline Reference Lab Pricing: Implement accurate pricing and reconciliation processes to improve revenue tracking.
- Maximize Revenue Centers: Analyze and enhance the profitability of revenue-generating areas within your practice.
- Optimize Practice Management Software (PIMS): Leverage software tools to streamline operations and facilitate seamless system conversions.
- Control Expenses: Develop strategies for efficient expense management to improve financial health.
- Manage Controlled Substances: Implement training, auditing, and remediation processes to ensure compliance and accountability.
- Ensure Safety Compliance: Create and manage OSHA-compliant safety protocols and deliver effective training.
- Align Financial Systems: Refine the chart of accounts, measure against benchmarks, and produce accurate profit and loss statements.
- Maintain Equipment and Facilities: Develop maintenance protocols for equipment and buildings to ensure operational continuity.
- Evaluate Marketing Strategies: Assess and enhance branding elements, including your logo, website, social media presence, and graphic design.
- Plan Exit Strategies: Explore and prepare for long-term exit strategy planning tailored to your goals.
- Enhance Online Pharmacies: Evaluate, optimize, and measure the performance of online pharmacy operations.
- Assess Capital Equipment: Evaluate, maintain, and plan for the replacement of essential capital equipment.
- Create New Revenue Streams: Identify and develop revenue opportunities aligned with strategic goals.
