Leadership and veterinary practice management are consistently evolving and cover a variety of subjects. Within each of those subjects are micro-topics. The best lectures are those that are customized to perceived gaps in skills, abilities, and knowledge. Common overarching topics in veterinary medicine include Leadership, Human Resource Management, Inventory, Safety, Controlled Substance Management, Inventory, Marketing, and Financial Applications. Additional topics that are team-oriented include customer service, teamwork orientation, and train-the-trainer programs for those that onboard fellow employees.
Below is a list of common gaps to consider. Some leaders know the importance but struggle with getting from the ‘why’ to the ‘how’, with successful implementation.
Your People
- Culture Evaluation, Development, and Implementation
- Leadership Development and Competency Excellence
- Employee Engagement and Developing Emotional Ownership of the Practice
- Veterinary Technician Leveraging and Utilization
- Creating ‘One Team Alignment’
- Conquering Difficult Conversations
- Developing and Maintaining Team Harmony
Your Clients
- Customer Service and Front Desk Excellence
- Communication Techniques: Getting Clients to Yes
- Building, Monitoring, and Managing Client Compliance
Your Business
- Strategic Planning
- Workflow Optimization
- Inventory Management
- Service Pricing Specific for Your Practice
- Revenue Center Development and Optimization
- Expense Center Management (Overhead, COGs, Payroll)
- Getting Profitability Where You Need it to Be
- Controlling the Controlled Substances in the Practice
- OSHA and Safety
